FAQ's

FAQ’s

1. What is TefLux®?
TefLux® offers premium-quality cookware sets designed to make cooking easier, more enjoyable, and stylish. Our products combine durability, practicality, and modern design to suit every kitchen.

2. How do I place an order?
You can order directly from our website by selecting your cookware set, adding it to the basket, and completing checkout with your preferred payment method.

3. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options displayed at checkout.

4. How long does shipping take?
Standard Shipping: 5–14 business days

5. Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.

6. What is your return policy?
You have 14 days from the date you receive your cookware to request a return. Items must be unused, in their original packaging, and accompanied by proof of purchase. For more details, please see our Returns & Refunds Policy.

7. Do you ship internationally?
Yes, we offer international shipping. Please note that international orders may be subject to customs fees, taxes, or import duties, which remain the responsibility of the customer.

8. Who do I contact for support?
For any questions or assistance, our customer service team is here to help:
📧 Email: contact@tefluxuk.shop
📞 Phone: +1 (725) 317 46 60

9. Are TefLux® cookware sets safe to use?
Absolutely. Our cookware is made with high-quality materials, free from harmful substances, and designed to meet strict safety standards.

10. Can I use TefLux® cookware on all types of hobs?
Yes. Our cookware sets are suitable for gas, electric, ceramic, and induction hobs. Always follow the care and usage instructions included with your product for the best performance and longevity.